Privacy Policy
Your privacy is important to us. This policy explains how we handle your information when you use our Service.
3D BTO Models ("we," "our," or "us") operates 3dbto.sg (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase and download digital SketchUp files (.skp format) from our Service.
By using our Service, you agree to the collection and use of information in accordance with this policy.
Information You Provide to Us
When you make a purchase on our Service, we collect:
Personal Information
Full name and email address
Transaction Information
Payment method type, payment ID, and payment request ID from HitPay (we do not store credit card numbers or banking details)
Information Automatically Collected
When you use our Service, we automatically collect:
Login Cookies
Essential cookies required for authentication via magic link
Download History
Records of which files you've accessed and when
Basic Usage Data
IP address and browser information for security purposes
✓ We do not use analytics tools or tracking cookies for marketing purposes
We use your information to:
Process and fulfill your purchases
Send magic links for secure login
Provide download links for purchased files
Send transaction receipts
Send marketing (with consent only)
Maintain purchase history
Protect against fraud
Comply with legal obligations
Where We Store Your Data
Your information is stored using cloud infrastructure services for:
- Database storage for account and transaction information
- Secure file storage for digital products
- Content processing and delivery
How Long We Keep Your Data
We retain your personal information until the liquidation of our business. This includes account information, transaction records, and download history.
You may request deletion of your account at any time (see Your Rights section below).
We share your information only with essential service providers:
Payment Processing - HitPay
Processes all payment transactions. HitPay has access to payment information you provide directly to them. We only receive and store payment confirmation data, not sensitive payment details.
Email Services
We use third-party email service providers to send transactional and marketing emails. These providers process your email address and name solely to deliver our communications.
Infrastructure
We use cloud hosting and infrastructure providers for data storage, processing, and security services. These providers process data only as necessary to provide infrastructure services and are bound by strict confidentiality agreements.
✓ We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes.
Access and Control
You have the right to:
View Your Data
Request a copy of your personal information
Update Information
Request corrections to your personal data
Delete Your Account
Request complete deletion of your data
Download History
Access records of your purchased files
To exercise these rights, contact us at shawn@3dbto.sg
Marketing Communications
You can opt-out of marketing emails at any time by:
- • Clicking the "unsubscribe" link in any marketing email
- • Contacting us directly to update your preferences
Note: You will continue to receive transactional emails (receipts, download links, login links) even if you opt-out of marketing communications.
We implement appropriate technical and organizational measures to protect your personal information, including:
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Secure magic link authentication (no passwords stored)
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Regular backups of essential data
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Our Service is operated from Singapore. If you access our Service from outside Singapore, please be aware that your information may be transferred out of the country or/and region that you are located in. Data in our servers is also stored with third-party cloud infrastructure providers with servers located globally. As such, we cannot guarantee that your data will be processed and stored in Singapore only.
Our Service does not have age restrictions, but it is not specifically directed at children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
We comply with the Singapore Personal Data Protection Act. Under the PDPA, you have additional rights including:
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Right to withdraw consent for data processing
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Right to request information about how your data has been used in the past year
-
Right to data portability
For PDPA-specific requests, contact our Data Protection Officer at shawn@3dbto.sg
We may update this Privacy Policy from time to time. We will notify you of any changes by:
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Posting the new Privacy Policy on this page
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Updating the "Last Updated" date
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Sending an email notification for significant changes
For questions about this Privacy Policy or our privacy practices, contact us:
By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.